Privacy Notice
United Care (UK) LTD is committed to protecting and respecting your privacy. Our privacy practices are in compliance with the General Data Protection Regulation (GDPR). This page explains how we collect, use, and protect your personal data.
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Data Controller
United Care (UK) LTD is the data controller responsible for the personal data you provide to us.
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We may collect and process the following data about you:
Personal Identification Information: Personal Identification Information: Name, address, phone number, email address, date of birth.
Health Information: Medical history, current health conditions, medications, and care needs.
Communication Records: Records of your interactions with us, including care plans and service feedback.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website and services.
How We Use Your Information
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We use your personal data to:
Provide and manage our home care services.
Personalize your care experience and improve our services.
Communicate with you regarding your care and respond to your inquiries.
Process payments and manage billing.
Ensure the security and functionality of our website.
Comply with legal and regulatory requirements.
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Legal Basis for Processing
​We process your personal data based on the following legal grounds:
Consent: Where you have provided explicit consent for specific processing activities.
Contract: To fulfill our contractual obligations to provide you with home care services.
Legal Obligation: To comply with legal obligations, such as regulatory requirements.
Legitimate Interests: Where necessary for our legitimate interests, provided these are not overridden by your rights and interests.​
Data Sharing and Disclosure
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We may share your personal data with:
Service Providers: Third-party providers who assist us in delivering our services, such as IT support and payment processors.
Healthcare Professionals: When necessary to coordinate your care.
Regulatory Authorities: To comply with legal obligations.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets.
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Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, and regular security assessments.
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Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.
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Your Data Protection Rights
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Under GDPR, you have the following rights:
Access: The right to request access to your personal data.
Rectification: The right to request correction of inaccurate or incomplete data.
Erasure: The right to request deletion of your personal data, under certain conditions.
Restriction: The right to request the restriction of processing your personal data.
Data Portability: The right to request the transfer of your data to another service provider.
Objection: The right to object to the processing of your personal data based on legitimate interests.
How to contact us
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If you have any questions or concerns about our GDPR practices, or if you wish to exercise your data protection rights, please contact us at:
United Care (UK) LTD
Address: Second Floor, Unit 6, St Luke's Community Centre,
85 Tarling Rd, Canning Town, London E16 1HN
Phone: 020 7366 6380
Mob: 07939 609551
Email: info@unitedcareuk.org
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Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Notice.
This policy was last updated in July 2024.
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​​​​​We are committed to addressing your concerns and ensuring your data privacy.